Shipping & Returns

In accordance with Article L221-5 of the French Consumer Code, you have 14 days, upon receipt of your package, to return your items to us. Beyond that date, no returns will be accepted.

Regarding sales items, the withdrawal period is 7 days from receipt of your package.

We do not exchange items. We only offer refunds on the returned product(s).
Returned products must be in their original condition, with no stains or odors.

 

Returns

Returns are the responsibility of the customer

 

Return procedure

1.     Please insert your order form inside the package, indicating the reason for the return, as well as the items to be returned.

2.     After paying postage, send everything to:
INNOCENCE
c/o CABESSA
1 Bd Gambetta
67000 Strasbourg
France

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Refunds

Once the goods have been returned, we will refund you within 10 days of receipt.